Terms of Service
Last updated: 21 March 2026

These terms of service (“Terms”) govern the provision of services by Prudenter Management Consultancies LLC to its clients. They apply to all instructions we receive unless we have agreed in writing to specific variations.
1. Definitions
“We”, “us” and “our” refer to Prudenter Management Consultancies LLC, a Corporate Service Provider (CSP) and Management Consulting firm licensed by the Department of Economic Development (DED) of Dubai, United Arab Emirates, under license number 681782, with registered address at Office 206, Makateb Building, Al Maktoum Road, Port Saeed, Dubai, United Arab Emirates (referred to as “Prudenter”).
“Client” refers to the party who or which instructs us, or on whose behalf we are instructed to provide services.
Reference to the singular includes the plural and vice versa and reference to the masculine includes the feminine and vice versa.
2. Contractual Position
These Terms set out the basis on which we provide services to the Client and determine our charges. When combined with any letter of engagement issued by us (the “Letter of Engagement”), if applicable, they collectively constitute the entire agreement governing the provision of our services.
The current form of these Terms is available at https://prudenter.ae/terms-of-service/
We reserve the right to amend these Terms from time to time without prior consent of the Client. It is the Client’s responsibility to periodically review the Terms at the link above. The Client’s continued use of our services following any update constitutes acceptance of the revised Terms.
Where we act for the Client on more than one matter, we shall not be required to re-issue these Terms for each new matter.
3. Liability of Client for Our Fees and Costs
If the Client consists of multiple persons, each individual agrees to be jointly and severally liable for all amounts due to us under these Terms.
If we are instructed by or on behalf of a Client acting as a trustee of a trust, the Client, in its personal capacity, agrees to pay all our fees and costs that remain unpaid by the trust.
4. Instructions
We will accept instructions given by or on behalf of a Client and are entitled to assume, unless advised otherwise, that whoever gives instructions has authority to do so.
We generally require instructions to be given or confirmed in writing. The Client should contact us immediately if our stated understanding of the scope of work does not reflect their instructions.
We are not liable for any loss arising from instructions that are inaccurate, incomplete, or purportedly given without proper authority.
Our services will be provided in good faith, diligently, promptly and with reasonable skill and care.
In the event of a disruptive event affecting our offices or systems, we shall endeavour to restore service as soon as possible. We cannot accept responsibility for any consequences beyond our reasonable control.
5. Our Services
Prudenter operates as a Corporate Service Provider (CSP) and Management Consulting firm. Our services include, but are not limited to, company formation and structuring, corporate administration, governance and compliance, business consulting, and bespoke client solutions.
We do not provide legal, tax, auditing, banking, financial, or investment advice. Any general information shared in the course of our services is for preliminary guidance only and should be verified by appropriately qualified professionals.
6. No Engagement Acceptance and Conflict of Interest
We reserve the right not to accept instructions, or to cease acting, on grounds of conflict of interest or otherwise, at our sole discretion.
If a conflict of interest arises, we will notify the Client and seek their consent before proceeding. The Client acknowledges that, in the absence of a conflict of interest, we may act for other parties, including in matters that may be adverse to the Client’s interests.
7. No Guarantee of Result
We cannot guarantee any particular result or outcome. We may offer opinions on likely outcomes, but accept no responsibility if the actual outcome differs from any opinion expressed.
8. Client Due Diligence and Anti-Money Laundering
We are committed to combatting money laundering and the financing of terrorism. Prior to or during the provision of services, we will request appropriate identification and supporting documentation from the Client, including in relation to beneficial owners, controllers, and source of funds where applicable.
The Client must promptly notify us of any material changes in beneficial ownership, control, operational activities, or contact details.
If the required information is not provided, we may decline instructions, suspend services, or terminate our engagement with the Client.
The Client confirms that all funds used to pay our fees are derived exclusively from legitimate sources and activities.
9. Bribery and Corruption
We conduct our business with integrity and do not tolerate bribery or corruption in any form. Where we become aware of or suspect bribery or corruption in connection with a Client or matter, we may terminate the engagement at our discretion.
10. Data Protection and Confidentiality
We will not use personal data or confidential information relating to the Client (“Information”) other than for the purposes of performing our services, as permitted by these Terms, with the Client’s prior written consent, or as required by law or a competent authority.
We may process Information for the purposes of service delivery, compliance obligations, conflict checks, client management, credit control, and internal reporting.
We may disclose Information to fraud prevention agencies, professional advisers engaged on behalf of the Client, our service providers, and to members of the Client’s organisation where relevant. We will not disclose personal data to third parties beyond what is permitted under these Terms.
From time to time we may refer to the Client as “our Client” in marketing materials. Unless the Client objects in writing, such references are deemed permitted.
11. Our Team
A designated professional will be responsible for the Client’s matter and the Client will be informed of their identity. We reserve the right to reassign work internally as required by our business needs or to ensure efficiency, and will notify the Client of any material change in the team handling their matter.
12. Third Party Advisers
Where we engage or recommend third party professionals on the Client’s behalf, such persons will generally be engaged directly by the Client, who will be responsible for their fees. We accept no responsibility for the acts or omissions of any third party, whether recommended by us or otherwise.
13. Communication
Communication may take place by telephone, email, post, or other agreed means. We are not liable for delays, misdirection, or loss of communications outside our reasonable control.
We reserve the right to monitor communications sent to or from us for compliance and business protection purposes.
The Client is responsible for keeping us informed of any changes to contact details or instructions affecting the matter.
14. Fees and Charges
Our fees are based on hourly rates, fixed fees, or mutually agreed arrangements, depending on the nature of the engagement. Rates reflect the experience and seniority of the team members involved and are available on request.
We reserve the right to apply a premium for work that is urgent, complex, or of significant value.
Where applicable, VAT at the rate of 5% will be applied to invoices issued to resident individuals and entities in the United Arab Emirates.
Estimates of fees and costs are indicative only and do not constitute a fixed commitment.
The Client is responsible for all disbursements and third-party costs incurred in connection with their matter, in addition to our own fees.
We review our rates annually in December and will notify Clients of any changes in advance.
15. Payments
Invoices are issued at our discretion, typically on a monthly basis for ongoing matters. Payment is due upon receipt of invoice unless otherwise agreed in writing.
If an invoice is disputed, the Client must notify us in writing at info@prudenter.ae within 10 days of receipt, setting out the grounds of dispute. Undisputed amounts remain due for immediate payment.
We reserve the right to charge interest on overdue invoices at the maximum rate permitted under applicable UAE law, accruing daily from the date of the invoice.
Failure to settle invoices in a timely manner may result in suspension or termination of our services.
Payments should be made by bank transfer, with the matter reference and invoice number clearly indicated. Bank charges arising from incorrect transfer details or currency conversion will be borne by the Client.
16. Client Funds
Any funds held by us on behalf of the Client will be deposited with a licensed banking institution. We reserve the right to set off any amounts owed to us against funds held on the Client’s behalf.
17. Limitation of Liability
Our aggregate liability for any loss suffered by the Client in connection with our services, whether arising in contract, tort, or otherwise, shall not exceed the total fees paid by the Client for the specific matter giving rise to the claim.
We are not liable for any indirect, consequential, or economic loss, loss of profit, or loss of business opportunity.
Any claim must be brought within three years of the date on which the relevant services were performed or terminated.
Nothing in these Terms limits our liability for fraud or any other liability that cannot lawfully be excluded.
18. Disputes and Complaints
If the Client has a dispute regarding our fees or a complaint about our services, they should contact the professional responsible for their matter in the first instance. If the matter cannot be resolved, the Client may write to the Managing Partner at info@prudenter.ae. We will make every reasonable effort to resolve disputes promptly and in good faith.
19. Intellectual Property
All reports, analyses, documents, and materials produced by us in the course of our services remain our intellectual property unless otherwise agreed in writing. The Client may use such materials solely for the purposes for which they were produced and may not disclose or reproduce them without our prior written consent.
20. Indemnity
The Client agrees to indemnify and hold Prudenter harmless from and against any claims, losses, damages, costs, and liabilities arising from any breach of these Terms by the Client.
21. Termination
Either party may terminate the engagement by providing written notice. Upon termination, we are entitled to recover all fees and costs incurred up to and including the date of termination. We bear no responsibility for consequences arising from the cessation of our services.
22. Retention of Documents
We retain all documentation generated in the course of a matter for a minimum of 6 years following the conclusion or termination of the engagement, in accordance with our document management policy. We are not liable for any loss or damage to documents retained in accordance with this policy.
23. Severance
If any provision of these Terms is found to be unenforceable in any jurisdiction, the remaining provisions shall continue in full force and effect.
24. Governing Law and Jurisdiction
These Terms are governed by the laws of the United Arab Emirates. Any dispute arising in connection with these Terms shall be subject to the exclusive jurisdiction of the Dubai Courts.
Prudenter reserves the right to bring proceedings before the courts of the Client’s domicile or any other court of competent jurisdiction.